Effective Date: November 5th, 2026

NorJourn is committed to providing clear shipping information, dependable service, and a straightforward shopping experience.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

Processing time is separate from shipping and transit time. Products are sourced for fulfillment from U.S.-based warehouse locations.

Shipping and Delivery

Available shipping methods, applicable charges, and estimated delivery times depend on the product and destination. Shipping charges and available delivery estimates are disclosed before purchase.

Delivery estimates are not unconditional guarantees. NorJourn will honor applicable shipping commitments and legally required customer protections.

Tracking and Delays

Tracking information will be provided when available. Carrier updates may occasionally be delayed or incomplete.

If an order cannot ship within an applicable promised timeframe, NorJourn will provide required delay notices and options to accept a revised shipping date or cancel for a prompt refund.

If an item becomes unavailable, NorJourn may cancel the affected order and issue an appropriate refund.

Missing or Undelivered Packages

Customers should promptly contact NorJourn if a shipment appears lost or has not arrived.

NorJourn may review carrier tracking, delivery confirmation, and other available information when investigating a claim.

A shipment marked as delivered may require additional investigation. Tracking status alone does not automatically determine whether a claim is valid.

Appropriate refunds, replacements, or other remedies will be provided when required by law or approved by NorJourn.

Incorrect Addresses, Refused Deliveries, and Unclaimed Packages

Customers are responsible for providing accurate shipping information and promptly reporting necessary corrections.

Address changes cannot be guaranteed once processing or shipment has begun.

If a package is refused, left unclaimed, or becomes undeliverable due to inaccurate information provided by the customer, reasonable additional shipping or return costs may be the customer's responsibility where permitted by law.

These provisions do not apply to errors attributable to NorJourn or its service providers.

Returns and Exchanges

NorJourn does not offer discretionary returns or exchanges for changes of mind or buyer's remorse.

This includes customer ordering mistakes, changes in personal preference, finding a lower price elsewhere, or no longer needing the merchandise.

This restriction does not affect applicable express warranties or remedies required by law.

Damaged, Defective, Incorrect, or Incomplete Merchandise

Customers should contact NorJourn promptly regarding damaged, defective, incorrect, or incomplete orders.

For visible delivery problems, we request notification within 7 calendar days of delivery whenever reasonably possible.

Please provide an order number, description of the problem, and reasonable photographs or other supporting documentation when available.

Claims are evaluated individually. Appropriate remedies may include replacement merchandise, missing components, a refund, or another lawful resolution.

The seven-day reporting request does not eliminate legally protected claims or applicable warranty rights.

Return Authorization

Customers should contact NorJourn before returning merchandise.

If a return is appropriate, NorJourn will provide instructions and identify the authorized return destination. The address on the original shipping label should not be assumed to be the return address.

Return shipping responsibilities will be communicated as part of the approved resolution, consistent with applicable law.

Order Cancellations

Cancellation requests should be submitted promptly.

Once an order has entered processing, discretionary cancellation may not be possible. This does not limit cancellation rights arising from shipping delays, nonfulfillment, or other circumstances protected by law.

Refunds

Approved refunds will be initiated promptly, generally to the original payment method, and within any deadlines required by law.

The payment provider or financial institution may require additional time to post the funds.

Contact

For questions or assistance, visit our Contact Us page.

Nothing in this policy limits non-waivable consumer rights or legally required remedies.